CALLBRIDGE
Data processing agreement
The planned scope of business data-processing terms for CallBridge. Discussion draft, not an executed DPA.
This document is a pre-launch draft. The operating entity, contact details, processing arrangements and final terms will be confirmed before public service availability.
When processor terms may be needed
A business using CallBridge to contact its customers, candidates or partners may determine the purposes of processing. Depending on the activity, CallBridge may process personal data on that business’s behalf. Account, billing, security and direct support data can involve separate controller responsibilities.
This page is a discussion draft. It is not an executed data processing agreement and does not authorize a regulated deployment. The parties must confirm their roles and conclude appropriate terms when required.
Processing to describe in the agreement
The agreement should specify the service and duration, nature and purpose of processing, categories of individuals and data, documented instructions and the customer’s rights and obligations. Relevant data may include contact numbers, account data, speech, generated text and call metadata.
Operational terms to agree
Final processor terms should address confidentiality, appropriate security measures, authorized subprocessors, international transfers, assistance with data-subject requests, incident notification, audit information and deletion or return at the end of the service.
A provider list, technical measures, retention arrangements and any required transfer documentation must reflect the actual deployment. No certification, residency location or fixed incident deadline is promised by this draft.
Start with your intended use
Contact tech@raketalabs.com with the business use case, participating countries, data sensitivity and any procurement requirements. Avoid sending real call content in the first inquiry.