Privacy policy

Who this draft covers

CallBridge is a RaketaLabs project. This draft describes the public website and the types of processing involved in the app under development. The full legal identity and address of the operator will be confirmed before public launch. Contact the team at tech@raketalabs.com.

The caller and the person receiving the call can both have personal data processed, even when the recipient does not have a CallBridge account. A business using CallBridge may have its own responsibilities for the people it contacts.

The launch notification list

If you join the launch list, we save your email address, any use case and language names you choose to share, and the time and version of your consent. We use your email to send the requested CallBridge launch notification and your optional answers to understand interest in the product. Joining does not create an app account, purchase a plan or grant immediate access.

The list is stored in the CallBridge self-hosted database and is not publicly readable. The signup endpoint uses temporary request limits to reduce abuse. We do not send your email or optional form answers to analytics as event fields. Optional website analytics remains a separate choice and is not required to sign up.

You can withdraw your launch-email consent or request removal by emailing tech@raketalabs.com with “CallBridge launch list” in the subject. We keep the signup for the requested launch notification unless you ask us to remove it sooner; it is not consent to an ongoing marketing newsletter.

Information involved

Website delivery involves technical request information such as IP address, browser information and server logs. Contact emails contain the information you choose to send.

App use can involve account identifiers, profile details, phone numbers, chosen languages, call routing and timing, usage and purchase records, device information and diagnostic events. Voice translation involves speech, generated text, translations and generated audio. Live captions are part of this processing.

Why data is processed

Relevant purposes include delivering the website, managing accounts, connecting calls, translating speech, displaying captions, managing usage, answering support requests and protecting the service from abuse.

The appropriate legal basis depends on the processing: performing a service contract, meeting legal obligations, legitimate interests in service security and operation, or consent where required. A final policy must identify these bases for the confirmed launch setup.

Services involved in a call

Hosting, authentication, telecommunications, speech processing, translation, storage and payment providers may process relevant data to deliver their part of the service. Callers should not assume a translated call stays only on the two participants’ devices.

The provider list, processing locations and applicable international-transfer safeguards will be confirmed for the public service. Ask the team for current information before a business or sensitive deployment.

Keeping and deleting information

Retention depends on the data category, feature settings, support and security needs, legal obligations and backup cycles. This preview does not promise that speech or generated text is never stored, or state an unconfirmed deletion deadline.

The final policy will describe retention periods or the criteria used to determine them. Contact the team about the current test setup or a deletion request.

Your choices and requests

Depending on applicable law, you may have rights to access, correct, erase or receive your data, restrict or object to processing, withdraw consent and complain to a supervisory authority. We may need information to verify a request and identify the relevant account or call.

Email tech@raketalabs.com with “CallBridge privacy” in the subject. If a business placed the call, it may also need to respond to your request as the controller. Do not include unnecessary sensitive conversation content.

Website choices and changes

Google Analytics measures visits and public page views only after you allow it. Microsoft Clarity measures interactions and records session replays only after you separately allow it; strict text masking is enabled. These services receive technical browser and request information. Advertising personalization is disabled. Neither tool is loaded before the relevant choice.

Use Cookie settings in the footer to refuse, select or withdraw optional measurement. Language selection is reflected in the URL. The cookie policy describes browser storage. The full legal operator details and final app policy will be confirmed before public launch.