CALLBRIDGE
Voice processing & translated calls
What live phone translation involves for callers and recipients, including people without a CallBridge account. Pre-launch draft.
This document is a pre-launch draft. The operating entity, contact details, processing arrangements and final terms will be confirmed before public service availability.
What happens during translation
A translated call involves the caller’s app connection, a telephone connection to the recipient and services that process speech and produce translations and generated audio. Live captions involve original and translated text.
The recipient’s lack of an app does not mean their speech avoids processing. Both sides need to understand the translation context.
Explain the call before sensitive content
The caller should identify themselves, tell the other person that translation is being used and meet any applicable notice or consent requirements. Do not assume an automated announcement satisfies every requirement in every country. If someone does not want to continue, respect that choice.
Processing is not the same as a storage promise
Live processing, generated captions, call metadata and any retained content are different data categories. This draft does not promise zero retention, no recordings or a particular deletion period. Request the current test configuration from the team before sensitive use.
Generated words can be wrong
Speech recognition, translation and generated audio can introduce errors or lose nuance. Noise and people talking over each other make this harder. Confirm important details and use a qualified interpreter for high-stakes matters.
CallBridge is not an emergency calling service. Do not rely on generated translation for diagnosis, treatment, medical consent or binding legal interpretation.